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An update to our users on what's happening at Zen Float Co
#1
We want to give you an update on some issues that we are currently working on and what we are doing to solve them. We want you to know that we take these issues very seriously and that we are working hard to find solutions.


·         Water care: We are aware that some of you are finding white particulate in your tents. We have been discussing this issue as a team, trying to find a solution. We have started testing a pump upgrade, we will keep you updated as we start to gather results. We will also be testing some different additives that might solve the problem soon. Keep in mind, we will be updating the water care guide on our website as we create these new steps.  

·         Forums: We have had some great feedback regarding our new forum and how it is designed. We hope you are all enjoying this new forum layout and are still open to suggestions for future improvement.

·         GFCI: The GFCI tripping has been a tough one for us to figure out.  While the issue has impacted under 15% of the units in the wild, we are still working hard to find a solution.  We have worked with the GFCI manufacturer, and it’s engineers, and have tested multiple variations with users and have had mixed results.  We currently have a small group of GFCI units that we are testing, however, it will take some time to see results.  Just to fill you in, the current model we are testing removes the GFCI from being hardwired to the control unit and adds a plug-in type GFCI.  This way a GFCI outlet can be professionally hard wired in your wall in place of the included plug-in type  (GFCI Pic)


·         Clicking:  Some people have let us know that they are annoyed with the clicking sounds.  This sound is caused by the relay that turns the heaters on and off.  While the sound isn’t much of an issue while floating, people have said that it is too loud in the room.  We are currently testing a new controller that will eliminate almost all clicking.  The relay will still be there so a click will happen, but the way the new controller works the heater control will not be a simple on/off operation.  The new method will constantly change the amount of power that is going to the heaters so the relay can just stay on all the time, eliminating all the on/off clicks people are finding unpleasant.  If your controller is clicking very rapid, like every second or less, please contact our customer service.  This could be a different issue and a replacement controller may be needed


·         Insulation: We are aware that some people are needing to add insulation to their tents so that the temperature is stable. We are working on something that should take care of this issue, it should be available soon.* (I don’t have much information on what is being done with this, I just felt like it should be added.)
Under 7% of people are having insulation issues.


Please keep me in mind we are taking action every day to ensure that these issues get fixed in a timely manner.  If there is anything that was not outlined in this post that you still have questions about, please feel free to contact us directly at info@zenfloatco.com.  
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#2
This is a good update. Sounds promising! Thanks
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#3
Any update on when these will be released to v 1.0 users?

Thanks!
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#5
This is a good update. Sounds promising! Thanks


Goldenslot
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#6
Thank you for good comment & good updating!!!

goldenslot

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#8
We want you to know that we take these issues very seriously and that we are working hard to find solutions.



ทางบ้าน
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